Quality
We want you to be confident that when you buy from Lumie, you'll receive a product that's well-made, safe and reliable and receive first-class service from the moment you enquire and throughout the life of your product.
If you should have a problem with any of our products we will do our very best to sort it out, even if you didn't buy directly from us.
- We supply to the NHS and have the broadest product range available in Europe.
- We have strong links within the light therapy research community and our products are designed based on published scientific findings. Please contact us if you need light therapy equipment for research purposes.
- The distance and lux level (the standard measure of brightness) specifications for our lights have all been indendently verified.
- Our products are all fully certified to the Medical Devices Directive EC93/42 and we are registered with the government's Medicines and Healthcare Products Regulatory Agency.
- We provide a 30-day Home Trial so you can make sure light therapy works for you.
- All our lights are under warranty for 3 years, Bodyclock dawn simulators for 2 years and visors for 12 months.
- Our trained staff are available to answer your light therapy questions - call the Lumie Careline on 01954 780500.
- We comply with the HON Code (Health on the Net) so you can be sure that health information on our website is accurate, reliable and impartial.
- We are members of Webtrader and comply with their Code of Practice for online businesses. Their policies have been designed to protect you as a consumer when shopping online and guarantee you the best possible standards of customer service.
EDITORIAL NOTE: Unless it says otherwise,the information within this website has been written by a member of the Lumie team, usually Steve Hayes (founder of the company) or Eryl Price (researcher/writer). Whilst we know a great deal about light therapy,we are not medically qualified. At Lumie, we have an in-depth knowledge base, wealth of practical experience and understanding of our customer's needs and our aim is to provide clear, accurate information to enable people to make informed choices. The information we provide is designed to support, not replace, the advice of a doctor and we encourage anyone who thinks they may be affected by the topics we cover to speak to their G.P. The website is funded solely by Lumie and we do not accept any advertisements.
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