brightspark

Lumie 200 light

The Lumie forum is for general discussion of Seasonal Affective Disorder and all things light therapy. To join in you'll need to register.

We do not monitor this forum every day. If you want to reach Lumie please go to our contact us page.

Post reply Start new thread
PP
joined 31 Dec 2008
2 posts

send a pm

Posted by PP, 00:28 31 December 2008

Bought my wife a advanced 200 light for X-Mass, on the sunrise and sunset events the light doesn't simulate dawn and dask, as the light does not come on or go off gradually it bangs into life and goes off instantly? Anybody know what's wrong or is the unit faulty. Manual has been over a few times all to no avail...
Clive Ansell
joined 9 Jan 2009
6 posts

send a pm

Posted by Clive Ansell, 10:21 17 January 2009

My new unit is doing the same thing. it worked properly for the first 3 days/nights, now it is doing what yours is

did you find a cure?
Clive Ansell
joined 9 Jan 2009
6 posts

send a pm

Posted by Clive Ansell, 08:38 18 January 2009

mine only does this when it is cold, after the lamp has been on half an hour it seems to work normally again. maybe
of course, makes it useless for a dawn simulation starting from cold
Phil
joined 27 Dec 2009
3 posts

send a pm

Posted by Phil, 19:07 1 February 2010

Hi,
Same issue since the beginning (I bought the Lumie 200 for Xmas). No solution from the reseller. Any idea ? Thanks
Clive Ansell
joined 9 Jan 2009
6 posts

send a pm

Posted by Clive Ansell, 19:43 1 February 2010

I bought my Lumie 200 directly from Lumie, and they exchanged it for a new replacement which works ok. I had no problems with their customer service at all.

Phil - yours is faulty, go back to the seller for a refund or a replacement. Under consumer law it is not fit for the purpose for which it is sold, so you can demand a refund, repair or replacement.
Phil
joined 27 Dec 2009
3 posts

send a pm

Posted by Phil, 20:14 1 February 2010

Since the beginning, the bodyclock has the same issue. When powered on for a couple of hours, the fading does not work anymore.
The clock base (without bulb and cover) has been sent back to reseller (zestress.com). They tested it ... without any issue. And , as they said, they sent us another base.
Same issue again.
I've the clock for about 2 monthes and it does not work correctly.
Could it be the bulb (not tested by the reseller) ?
Thanks
PP
joined 31 Dec 2008
2 posts

send a pm

Posted by PP, 22:33 1 February 2010

Hi Phil, I started this dicussion and had issue resolved by lumie with no hassle, new lamp sent very quickly. The lamp is faulty ! New one sent is now over a year old and behaves perfectly, great little lamp used every day ! cheers PP

Post a reply

Please note, this forum is for issues relating to SAD (Seasonal Affective Disorder) and light therapy.

The site is not monitored every day. Offensive posts, including those that blatantly promote products or services, will be removed but should you find something you dont like, please let us know.

To include working links in your post, use [url] at the start and [/url] at the end e.g. Have a look at [url]http://www.lumie.com[/url] for light therapy info

You can edit your message up to 15 minutes after posting.

Please send me an email when someone contributes to this discussion

Please note: submitting a comment will invite you to log in or register for free. Your comment will only display if you log in or register.

Forum terms and conditions.
Contact Us telephone 01954 780500