Bulb life - E34, for bodyclock advanced 200

My bodyclock needed 2 attempts at a repair in Jan this year, after the first bulb went and burnt out something inside, after about 3 years of use.

The next bulb, only in use since Jan, has now gone - the light was fine this morning, but wouldn't come on tonight. My usage of the light has not altered significantly in the 4 or so years I have had it - although it might actually have reduced a little over the last 14 months.

Has the quality of these bulbs reduced? What is the expected lifetime? (Given that the first one lasted 3+ years, but the 2nd hasn't even lasted 1)

Can you please respond to my questions on this forum:

1. Has the quality of these bulbs reduced?

2. What is the expected lifetime? (Given that the first one lasted 3+ years, but the 2nd hasn't even lasted 1)

I am well aware that the internal fuse can blow - this is more a design fault than anything else, and something which I have been charged for to get fixed in the recent past, and having to send the unit to you 3 times to get faults you introduced fixed.

Please clarify how a screw bulb can become unscrewed on it's own?

I fail to see how these points cannot be answered on this forum - why do you expect me to phone you at my expense, and inconvenience?

Seems a strange thing not to be able to quote/provide detail on, but thank you very much for the gesture of goodwill, and I would be pleased to accept.

I trust you are able to send to the address held on your records, BN14 postcode?

I received a package today, consisting of one undamaged bulb, and one with a circular hole through the glass of the bulb. The broken glass fell out onto my floor on opening. Thanks very much...

These replacements appear to have got 'lost in transit' - a shame, when you make a public promise to try to improve your customer service image.

Sorry to hear the bulb has not arrived. We sent the replacement bulb double packaged from here on 11th February. I will resend using a Special Delivery service so you should see these tomorrow before 1.00 pm

Apologies for the inconvenience

We strongly recommend you only use candle bulbs in all the Bodyclocks.

Bodyclock Classic takes 28W MAX candle bulb.

All other Bodyclock models take 42W MAX candle bulbs.

For the price they charge, to have an entire unit fail due to a faulty bulb, then for them to send it back still broken? I wouldn't call that 'bending over backwards', particularly when the items sent as apologies are also broken in transit...

All *was* over and done with, *Finally* resolved, so not sure why you're butting in 2 months down the line with some PR for them...?