Lumie not working all the time?

After a lot of investigation, I finally bought the Bodyclock ELITE 300 from Boots on Thursday.

After setting it all up, it did not do the sunrise or sound on Friday morning. I have another alarm to wake me up so I was alerted in time for work! Later that day, I re-adjusted the time to a later time, and the light did start to do its thing 30 minutes before hand.

Now this morning, I had the Monday setting as 07:30 and the alarm on it as 07:30 too, and again it did not light up or make any of the sounds (my backup alarm woke my up again - thank heavens I didnt just throw that away!). Bizarelly though, again I set the alarm to half an hour later, and while I was getting ready; the light started to glow as expected.

What is wrong with my BodyClock? Should it be like this or have I set something up completely wrong? I was thinking of returning it to Boots for a replacement product as I feel this one is faulty.

Any advice?

Thanks in advance

Martin

Thank you. This is just what I was thinking.

Oh well, thats all packed up....lets hope #2 will work! If not, I'll just give Lumie a call directly to see what they suggest....you never know, there could have been a short amount of faulty batches if I do get another thats the same!

Well I got it replaced and just set it up only to find that the bulb in this one is a dud one lol! Not having much luck am I!
Lets hope this works in the morning. Its currently left at default alarm settings, as I need to be up at 7am....heres hoping....

To be honest, I dont know if there is another local shop that sells them as it was by pure chance that I found these ones at Boots.
I only purchased from there just in case there was a problem, and Im glad I did in a way now!

If this doesnt work, I'll contact Lumie directly for advise and assistance.

Thank you for your advice though. I have taken it and emailed Lumie advising them of my experience I've had with Boots.