Elite 300 issues

I'm pretty sure it's faulty now. Last night I did the same thing and woke up at the rain sound had turned off. But I also noticed last night that the display is all washed out and it's hard to even seen the display anymore.

Won't be buying another Lumie product when I send this back.

Oh no! I've just ordered this product direct from Lumie and after your feedback am wondering if I should cancel my order!

Hi all,

I'm new to the forum. I just got my Bodyclock Elite 300 as a late xmas pressie this week. Previously owned the Advanced model which i loved - esp. the white noise which is good for blocking out noises - despite the shoddy build quality, and the annoyingly bright LED.

I just set up my Elite 300 last night and initially as quite impressed with the features it has over the Advanced, such as:

- dimmable LED, which is a MAJOR improvement over the Elite model.

- the radio which is quite good quality ( DAB would be better of course);

- Meditainment tracks which are great;

- audio in / audio out sockets (can put my Senheiser noise cancellation headphones on to listen to the Meditainment if the neighbours get to noisy);

- the decent selection of Wake up sounds and other sounds (the rain is a good alternative to the white noise which is terrible on this model (see below)).

However, after only one night of use I have noticed some significant problems:

- The white noise on the Elite 300, which is a very important feature for me, is rubbish! It sounds horribly muted compared to the crispness of the Advanced Model, and it has some VERY noticeable and annoyingly loud 'blip' noises about 40 seconds into the track. This basically makes the white noise impossible to fall to sleep to. Very irritated by this;

- When i set the volume for the wake up track before i go to bed (I like it at about 10 to block out peripheral noises), it re-sets it back to 4 when it comes back on in the morning! For example, when my 'Dawn Chorus' came on this morning, i could barely hear it! The manual even says it is meant to remember the volume you have set it to, so why does it keep re-setting it ?!?!

- Volume jumps right back to 4 after the Sunset fade out has finished, which completely wakes me up. Very annoying;

- You cannot use the sound options when the Alarm is set (i.e the A button is down). This is annoying, because if i'm still not asleep when a Meditainment or MP3 track finishes, or i wake up in the night and need to listen to something to send me off to sleep again, I cannot listen to anything else unless I turn the Alarm off - when you turn the alarm off, the LED light comes full on, dazzling you and waking you up! You should be able to operate these controls even with the A button down.

From what i've read here, there are also some major issues with playing tracks from the SD card (i.e only able to play one track).

I still like the product, but i'm hoping Lumie have enough pride in their product and care enough about their customers to release a firmware upgrade to deal with these issues.

I will be speaking to customer support on the phone today to express these concerns, but in case it falls on deaf ears I thought i'd post it here as well.