Bodyclock Advanced 200 fault

I've had one of these for about 4 years now, and it's been absolutely fault free and fabulous.

A couple of days before Christmas, the light wouldn't turn on when pressing the + button, although the display got brighter. I assumed that the bulb had gone, so ordered 2 replacements, and was incredibly impressed that lumie sent them out for me to receive before Christmas.

I followed the instructions for replacing the bulb (unplugging the unit first), and all seemed to be ok when I briefly checked that the light would come on with the new bulb.

When I went to bed, I turned on the light to the brightest setting, to do a bit of reading, and after about 20 seconds, the whole clock went off - display, light, everything.

Lumie are closed at the moment, and I know it's out of warranty - so I wondered if anyone else had had similar problems?

Have got exactly the same problem, just changed the fuse and the bulb with no difference. very dissapointing for such an expensive alarm clock!!!

Mine has cost £16.50 to repair, and should be back in the post to me tonight - it was an internal fuse that was gone.

Despite suggesting in my covering letter, and also mentioning on the phone to them, they will not even discuss whether this may be a production fault or design issue, even though I've also mentioned these other occurrences.

Fantastic product - lousy customer service.

Unbelievable! After being sent back for a second time, for them to replace the casing they'd damaged, the clock display now continuously fades in and out, and there is something rattling around inside. It's now packed back up ready to be sent back a THIRD time, and I've been without it for over a month now.

If you're having that much trouble, I'd contact Trading Standards. I've tried out two Lumie products but didn't keep either as they didn't suit me. If you look at the Amazon reviews, a lot of people say the product quality is poor. I'm using a Sunrise System dawn simulator myself. It's not perfect but it's heaps better than the Lumie one I tried, and their customer service has been excellent, including repairing it when it was damaged by a power surge.

Mine just gone the same. Sure it's been said but why put an internal fuse which is not customer servicable????

Hi Jod,

I'm sorry to hear that you are experiencing problems with your Bodyclock.

If you contact our Care Team directly on 01954 780500 we can establish whether the unit is within the two year Warranty or not and then arrange a repair for you.

Regards,

Admin

I have found out that the internal fuse is a 2amp 250v 20mm glass fuse. You can buy 10 on amazon for £2.75, postage included.

It depends on which model as to whether you can replace the internal fuse yourself or having it repaired here is an option, the warranty on the Bodyclocks are two years.

We have a very experienced Careline who can assist