Delivery and returns
FREE UK delivery
Standard courier service is free to UK (inc. Northern Ireland, highlands and islands of Scotland, Scilly Isles; it does not include Channel Islands or Isle of Man). Dispatched same working day or next day at busy times, delivered within 3-4 working days though deliveries to outlying areas may take a little longer. Small items such as bulbs are sent Royal Mail 2nd Class.
Express UK delivery
Choose Express Delivery when you checkout and pay £6 for courier delivery the next working day, providing you order on a working day before 3.30pm. If you want to be sure, call Lumie on 01954 780500. Small items like bulbs can be sent Royal Mail 1st Class for £1.95.
Delivery to countries outside UK
For delivery to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, France, Germany, Iceland, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA, please buy through our overseas distributors. For other countries please order on this website – you will find out the delivery charge before you confirm your order.
We use FedEx, Parcelforce and Royal Mail courier services for UK and overseas deliveries.
Our 45-day trial gives you the chance to try our products for yourself and make sure that they are right for you. It is available in the UK only. If at any time up to 45 days from the date of delivery you decide to return something, please contact Lumie first. Full details of the 45-day trial.
By law you have a cooling-off period. This is the right to cancel any purchase and receive a full refund by emailing or writing to us up to 14 working days from the day after you receive it. To return any item, please send it securely - the original packaging is best - to Lumie, 3 The Links, Trafalgar Way, Bar Hill, Cambridge CB23 8UD, UK. You are responsible for the cost of returning the goods to us.