Orders and payments
Ways to order
Website: online shop
Telephone: Lumie Careline 01954 780500. Open 9.30am - 5.30pm Monday to Friday.
Fax: Send completed order form to 01954 780510.
Post: Send completed order form to FREEPOST Lumie, Bar Hill, Cambridge CB23 8UD – no need for a stamp.
If we have your email address we will email you order confirmation and courier information.
Countries outside UK
For delivery to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, France, Germany, Iceland, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA, please buy through our overseas distributors. For other countries please use the methods above.
Ways to pay
Card: We accept Visa, Mastercard, Solo and Connect cards. You will not be charged until your order is shipped.
Cheque: Please make cheques payable to ‘Lumie’.
Cash: If you’re collecting something in person then we can also accept cash payments. No cash in the post please.
Instalments: We can arrange for you to spread the cost over three instalments. Phone the Lumie Customer Careline 01954 780500 for more information.
SAD sufferers in UK/EU can buy some of our products without VAT. To avoid paying VAT you must agree to the declaration in one of the following ways: on this website, select the VAT free option on the product page; by fax or by post you will be asked to sign the declaration on the order form; for telephone orders you will be asked to sign the declaration when you receive your product.
Our prices, delivery charges and the availability of stock are published on this website. The price and delivery charges payable are those in force at the time of your order. We may change our prices and charges from time to time. We will inform you if our actual prices and charges are different from those stated on your order form. If the prices and charges are higher than on your order form, you may cancel your order. If the prices and charges are lower than on your order form, we will charge you the lower prices and charges.
Lumie may refuse to accept or execute any order or request transmitted by you, without giving any reason.
We reserve the right to obtain validation of any credit or debit card details before accepting any order.