Orders and payments

Ways to order

Website: online shop

Telephone: Lumie Careline 01954 780500. Open 9.30am - 5.30pm Monday to Friday.

If we have your email address we will email you order confirmation and courier information.

Countries outside UK

For delivery to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, France, Germany, Iceland, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA, please buy through our overseas distributors. For other countries please use the methods above.

Ways to pay

Card: We accept Visa, Mastercard, Solo and Connect cards or you can pay via Paypal. You will not be charged until your order is shipped.

  • Visa credit card
  • Visa debit card
  • Mastercard
  • Maestro card
  • JCB card
  • Powered by Worldpay
  • Payments by PayPal

Cheque: Please make cheques payable to ‘Lumie’.

Cash: If you’re collecting something in person then we can also accept cash payments. No cash in the post please.

Instalments: We can arrange for you to spread the cost over three instalments. Phone the Lumie Customer Careline 01954 780500 for more information.

VAT relief

If you have a disability or long-term illness, you don’t have to pay VAT on certain products that are of practical help and are for personal or domestic use. SAD is a condition that qualifies for VAT relief.

In order to claim the relief and purchase certain products VAT-free, you must complete the short VAT Relief Declaration form in one of the following ways: on this website, select the VAT-free option on the product page; by fax or by post you will be asked to sign the declaration on the order form; for telephone orders you will be asked to sign the declaration when you receive your product.

When you complete this form, you are agreeing to the terms and conditions and that you are claiming relief from Value Added Tax under Group 12 of Schedule 8 to the Value Added Tax Act of 1994.

If you are in any doubt as to whether you are eligible to receive goods zero-rated for VAT please give us a ring on 01954 780500. Please note there are penalties for making false declarations. You can claim VAT relief in the same way if you are buying a product on behalf of someone else who meets the criteria above.

Prices

Our prices, delivery charges and the availability of stock are published on this website. The price and delivery charges payable are those in force at the time of your order. We may change our prices and charges from time to time. We will inform you if our actual prices and charges are different from those stated on your order form. If the prices and charges are higher than on your order form, you may cancel your order. If the prices and charges are lower than on your order form, we will charge you the lower prices and charges.

Lumie may refuse to accept or execute any order or request transmitted by you, without giving any reason.

We reserve the right to obtain validation of any credit or debit card details before accepting any order.