30-day Home Trial
Our 30-day Home Trial gives you the chance to try a product for yourself to make sure that what you've ordered is right for you. This is one of the big advantages of buying direct from Lumie.
Home Trial
- All products are available on Home Trial.
- 30-day Home Trial is available in the UK only.
- If at any time up to 30 days from the date of delivery you decide to return something, please contact us first.
- If a unit is returned scratched or damaged we will tell you what the problem is and may have to charge for any repair at a cost of £20/hour plus materials. We will not charge for minor problems.
- The unit should be returned in its original packing if possible.
- This does not affect your statutory rights.
Bright lights (applies to Arabica, Brightspark, Desklamp, Zip, Pharos)
Most people notice an improvement in their symptoms after just a few days, so please give us a call if you feel your light isn't having an effect and we'll try to help.
We will supply a pre-paid postage bag for Zip and will arrange to have other larger lights collected (mainland only). As soon as we receive your light back we will refund all your money including any standard delivery charge. We do not refund express delivery charges.
Visors (applies to SOLARMAX and DELUXE - JET LAG is not available on Home Trial)
Most people notice an improvement in their symptoms after just a few days, so please give us a call if you feel your visor isn't having an effect and we'll try to help.
We will arrange to have your visor collected (mainland only). As soon as we receive it back we will refund your money less a £15 refurbishment fee. We will refund any standard delivery charge but not express delivery charges.
Bodyclock (applies to all Bodyclock models)
Most people notice an improvement in their symptoms after a week or so, so please give us a call if you feel your Bodyclock isn't having an effect and we'll try to help.
It is your responsibility to pay for and return a Bodyclock - we recommend Recorded Delivery to be on the safe side. As soon as we receive it back we will refund your money less a £10 re-stocking fee. We do not refund express delivery charges (there is no standard delivery charge for a Bodyclock).
Lumie Clear
Most people notice an improvement in their symptoms after about 3 weeks so please give us a call if you feel Lumie Clear isn't having an effect and we'll try to help.
It is your responsibility to pay for and return Lumie Clear - we recommend Recorded Delivery to be on the safe side. As soon as we receive it back we will refund your money less a £20 refurbishment fee. We do not refund express delivery charges (there is no standard delivery charge for Lumie Clear).
Lumie Haylight
Most people notice an improvement in their symptoms within a few days so please give us a call if you feel Lumie Haylight isn't having an effect and we'll try to help.
It is your responsibility to pay for and return Lumie Haylight - we recommend Recorded Delivery to be on the safe side. As soon as we receive it back we will refund your money less a £10 admin fee. We do not refund express delivery charges (there is no standard delivery charge for Lumie Haylight).
Cancellation
By law, you also have a 'cooling-off' period, the right to cancel any purchase and receive a full refund by e-mailing or writing to us up to seven working days the day after you receive it. To return any item, please send it securely - the original packaging is best if you have it - to our usual address. Please note that you will be responsible for the cost of returning the goods to us.
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