Bodyclock sleep/wake-up lights FAQ

The light on my Bodyclock has started turning on and off by itself, what can I do to fix this?

It sounds like you may have accidently put the unit in to 'demo mode'.  This is done by pressing and holding the '+' button for too long (approx. 20 seconds).

To come out of this mode please press and hold the '-' button for approx. 20 seconds. You should see the display briefly flash.

I hope this works for you. If you continue to experience an issue, please contact us again.

I’ve broken the glass lamp cover of my Bodyclock. Can I purchase a replacement lamp cover?

If you have one of our older models such as Advanced or Elite, you can purchase a replacement lamp cover on our spares section.

If you have a Bodyclock Luxe (700FM /750DAB) the globe is integrated into the unit and it will need to come back to us for a chargeable repair.

The cost for this repair will be under £30 including UK postage. Please send the unit back to us at the address below:

Lumie, 3 The Links, Trafalgar Way, Bar Hill, Cambridge, CB23 8UD

Please send your product in a suitably sturdy box and include a covering note with reference to the fault and your contact details and address.

I cannot get the sunset feature to work, can you help?

First of all, please ensure that you have turned the light on to full brightness before activating the sunset feature button. The light will need to be on first to work properly.

Once the light is at full brightness and the sunset has been activated the light should slowly dim over the duration you have selected.

The light doesn’t turn off completely at the end of the sunset, why is that?

It sounds like you may have the nightlight feature on, which is a different feature to the sunset. This means the light will stay on at a low level throughout the night after the sunset has finished.

Please make sure this is turned off by entering the settings menu and ensuring you have selected ‘0’ next to nightlight. 

How many Lux is the Bodyclock range?

The importance of the Bodyclock is the gradual sunrise and sunset feature, mimicking a natural sunlight to help you to feel more energised and more refreshed. We do not tend to measure Bodyclock in Lux as this is unrealistic due to the distance you would need to sit from the unit.

Our Bodyclock range measured in Lumens would be around 350.

The tap snooze feature isn’t working, why could that be?

If it isn’t working when you tap the lamp cover, please try tapping towards the bottom of the unit, often the bottom is more responsive (front or back of unit) as this is where the receptors are.

Is it possible to turn the display off during the night?

You have the option to either keep the display at a low light so the time is visible throughout the night or you can turn it off completely.

This is the same across all our Bodyclock models.

Do you still sell halogen bulbs for your older Bodyclock range?

We still sell replacement 42w Clear Halogen bulbs for our older style Bodyclock range. You can purchase this bulb here.

Unfortunately, we no longer supply the bulb for Bodyclock Classic, but you should be able to source one elsewhere online. The bulb type you require is a 28w dimmable halogen bulb.

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