Delivery

How does your Standard delivery service work in the UK?

ORDERS over £35 - FREE standard delivery within 3 working days. Orders received by 3:30pm on a working day will usually be shipped the same day.

ORDERS under £35 - Standard delivery costs £4.20 (£3.50 +VAT) and is usually Royal Mail 2nd Class. Allow up to 3 working days. Orders received by 3:30pm on a working day will usually be shipped the same day.

    How does your UK Express delivery service work?

    For UK delivery next working day choose Express delivery at the checkout. This costs £7.80 (£6.50 + VAT). Order by 3:30pm on a working day. 

    • A working day is Monday to Friday, excluding Bank Holidays.
    • UK inc. Northern Ireland, highlands and islands of Scotland, Scilly Isles; it does not include Channel Islands or Isle of Man. Delivery to outlying areas may take a little longer.
    • Delivery is the responsibility of the courier, not Lumie. There may be delays, particularly before Christmas or if the weather is bad.

    Do you deliver outside of the UK?

    We currently only ship the following products to Europe (EU and non-EU): Sunrise AlarmBedbug and Halo. You can check the shipping costs before you confirm your order. At present, we do not offer shipping outside UK and Europe

    Please note, 45-day trial is not available outside the UK.

    If you decide to return a product for any reason, it is your responsibility to pay for shipping back to the UK.

    Alternatively, you can order from one of our International Stockists and benefit from local advice and support.

    What should I do if my order hasn’t been delivered yet?

    Please allow the full 3 working days for your order to arrive. During very busy periods or bad weather conditions delivery can sometimes take a little longer. If your order has been sent via Royal Mail please allow a couple of extra days and then contact us on info@lumie.com if you still haven’t received it.

    If your order has been shipped via DPD, you can track your order on their website to see its whereabouts.

    What happens if I’m not in when my order arrives?

    When ordering you are given the option to enter any special delivery instructions, for example, ‘If out, please leave with a neighbour or in the front porch.’

    If you’re out when DPD tries to deliver they will leave you a card to show attempted delivery. You can then contact them directly to rearrange delivery on a day that suits you better or select an alternative address. 

    Can I choose a specific time or day for my delivery?

    Express delivery allows you to choose a specific day for delivery, as orders are usually always delivered next working day.

    Unfortunately, you cannot choose a specific time for delivery. However, DPD will provide you with a 1-hour time slot on the morning of your delivery, so you will know when to expect it. 

    Can I have my order delivered to my work address?

    A work address can sometimes be more convenient due to there being someone there to sign for the goods during the day.

    There aren’t any issues with us delivering to a different address to your home address. Please ensure when ordering you enter both your billing and delivery address and we will ensure it is sent to the correct place.

    Can I have my parcel redirected to a different address?

    Yes! Once you receive your tracking details via email or text from DPD, you can go to their website and change the delivery date or delivery address.

    Can I track the delivery of my order?

    Once your order has left our warehouse you should receive an email with your tracking details. You can then go on to DPD’s website and enter your tracking number, it will then show you the status of your order.

    Why has my order been returned to Lumie?

    On rare occasions, DPD may have difficulty delivering an item and if the card they leave to show attempted delivery isn’t responded to, the order will be returned to sender.

    Once we receive it, we will contact you straight away to rearrange delivery.

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