Issues with your order

I’ve received a faulty item, what should I do?

If you are experiencing an issue or fault with your purchase, please contact us ASAP on info@lumie.com and we can resolve this swiftly for you. We will of course try to rectify the issue over email first. However if this isn’t possible and you’ve only recently ordered, we can arrange for your item to come back to us and a replacement to be sent out for you. 

I’m missing an item from my order, what do I do?

Please contact us directly on info@lumie.com to let us know your order number and the missing item and we will resolve it immediately for you.

Can I cancel my order after I’ve placed it?

We usually ship orders on the same day we receive it if the order is placed before 4pm. If you would like to cancel your order, please contact us ASAP on info@lumie.com and we will do our best to cancel it before being dispatched. 

Can I amend my order after I’ve placed it?

You can contact us after placing your order on info@lumie.com to let us know a change of address or to let us know how you need to amend your order. We will then be able to adjust this for you.

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