Orders and Payments

Use of lumie.com

To place a valid order for Lumie LLC products on this Website, you must meet the following requirements:

  • You are 18 years of age or older. If you are under eighteen (18), you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
  • You agree that all products ordered by you are for your own private and domestic use only and are not for resale. For wholesale enquiries, please contact sales@lumie.com
  • If you are ordering on behalf of a company, you are authorized to conclude contracts on behalf of this company; you warrant the items you are ordering are not for resale.
  • You guarantee that that all details you provide to lumie.com for the purpose of ordering or purchasing products are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
  • You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal details such as payment information, please do not respond and contact our customer care team immediately at info@lumie.com

How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you.

How to order on lumie.com

You can order by shopping on this Website by adding the product(s) of choice to your shopping basket. Once you have added everything you need to your shopping basket and clicked ‘checkout’, you’ll need to fill in all of the required information to proceed. When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance by us and product availability. We reserve the right to reject any order for any reason, or no reason at all, in our sole discretion.

Once you click on ‘place your order’ or ‘continue to PayPal’ your order is final. This means you will have to pay the purchase price. If any of the scenarios for non-acceptance apply (see next paragraph), Lumie LLC may reject or cancel your order in which case we will refund any payment you have made.

Once you have placed your order, you will receive an order confirmation sent to the email address given in your order form. The confirmation email will detail products ordered, payment method, cost, and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. Please note that no contract for the sale of any product will exist between you and lumie.com until we accept your order by shipping the product to you. The shipping confirmation email will be sent to the email address given in your order form.

Non acceptance of your order

We reserve the right to obtain validation of any credit or debit card details before accepting any order and the right to cancel your order and refund your payment (where applicable) if:

  • You breach any of the Conditions.
  • Lumie LLC is unable to obtain authorisation of your payment.
  • You fail to provide within a reasonable time enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity when requested by us to do so.
  • We suspect you have engaged, or are about to engage, or are connected to or otherwise have a way of being involved in fraudulent or illegal activity on lumie.com. The Website shall not be used for any illegal purpose, including but not limited to violating third party’s legal rights, violating laws of any country, and constituting or encouraging criminal conduct. The Website shall not be used to transmit content that could be deemed threatening, harassing, racist, abusive, libellous, pornographic, vulgar, defamatory, obscene, indecent, or otherwise inappropriate. We shall not be held liable for the user’s misuse of its data contained on lumie.com.

Product information

The weights, dimensions, capacities, performance ratings, characteristics and other data displayed on the Website, or any other materials, are mentioned only as general information. They are only approximate and shall not bind us.


Our prices, delivery charges and the availability of stock are published on the Website. Prices (value and currency) are dependent on the shipping destination you choose. The method and agency of transportation and routing will be designated by us. In the event you request alternative shipment or routing, the resulting alternative packing, shipping and transportation charges will be for your account.

Prices are subject to change at any time. We will inform you if our actual prices and charges are different from those stated on your order form. If we are unable to contact you for any reason, we will treat the order as confirmed.

The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the country you are shipping to. Further taxes, fees or levies may also be payable by you depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.

It is always possible that, despite our best efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products, we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or canceling your order. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect price.

Payment options

Payment should be made in local currency where this is an option available to you on the Website. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee. We offer various ways for you to pay for your order: Visa, MasterCard, American Express and PayPal.