Delivery and returns
A 'working day' is Monday to Friday, between 9.30 and 17:30.
Standard UK delivery
Standard courier service is £4.20 (£3.50 +VAT) or free on orders over £45 to UK (inc. Northern Ireland, highlands and islands of Scotland, Scilly Isles; it does not include Channel Islands or Isle of Man).
We usually ship the day we receive your order or the next day at busy times so allow up to 4 working days for it to arrive. Delivery to outlying areas may take a little longer. Small items such as bulbs are sent Royal Mail 2nd Class.
Express UK delivery
Choose Express Delivery when you checkout and pay £7.80 (£6.50 +VAT) for courier delivery the next working day, providing you order on a working day before 15.30. If you want to be sure, call Lumie on 01954 780500.
Delivery outside UK
We currently ship to all Europe (EU and non-EU), Australia, New Zealand, Hong Kong, Singapore and South Africa. You can check the shipping costs before you confirm your order. Please note, 45-day trial is not available outside the UK.
If you decide to return a product for any reason, it is your responsibility to pay for shipping back to the UK.
Alternatively, you may be able to order from one of our overseas Lumie suppliers and benefit from local advice and support.
We use DPD, FedEx, Royal Mail and Parcelforce courier services for UK and overseas deliveries.
Note: Delivery is the responsibility of the courier, not Lumie. There may be delays, particularly before Christmas or if the weather is bad.
If you have a query about your delivery, please check their website for updates and contact them first.
|DPD||Parcel tracking and FAQ|
|03456 00 00 68 (UK Deliveries Customer Service)|
|03456 07 08 09 (International Deliveries Customer Service)|
|Royal Mail||Parcel tracking and FAQ|
|03457 740 740|
Our 45-day trial gives you the chance to try a Lumie light for yourself and make sure it's right for you. It is available in the UK only. Full details of the 45-day trial.
By law you have a cooling-off period. This is the right to cancel any purchase and receive a full refund by emailing or writing to us up to 14 working days from the day after you receive it. To return any item, please send it securely in the original packaging to: Lumie, 3 The Links, Trafalgar Way, Bar Hill, Cambridge CB23 8UD, UK. You are responsible for the cost of returning the goods to us.