Delivery & Returns

UK Delivery

ORDERS over £35

FREE standard delivery within 3 working days. Orders received by 3:30pm on a working day will usually be shipped the same day.
  

ORDERS under £35

Unfortunately we need to add a shipping charge for smaller items like bulbs and spares. Standard delivery costs £4.20 (£3.50 +VAT) and is usually Royal Mail 2nd Class. Allow up to 3 working daysOrders received by 3:30pm on a working day will usually be shipped the same day.

EXPRESS delivery

For UK delivery next working day choose Express delivery at the checkout. This costs £7.80 (£6.50 + VAT). Order by 3:30pm on a working day. 

  • A working day is Monday to Friday, excluding Bank Holidays.
  • UK inc. Northern Ireland, highlands and islands of Scotland, Scilly Isles; it does not include Channel Islands or Isle of Man. Delivery to outlying areas may take a little longer.
  • Delivery is the responsibility of the courier, not Lumie. There may be delays, particularly before Christmas or if the weather is bad.

    Delivery outside UK

    We currently ship to all Europe (EU and non-EU), Australia, New Zealand, Hong Kong, Singapore and South Africa. You can check the shipping costs before you confirm your order.

    Please note, 45-day trial is not available outside the UK. 

    If you decide to return a product for any reason, it is your responsibility to pay for shipping back to the UK.

    Alternatively, you can order from one of our overseas Lumie suppliers and benefit from local advice and support. 


    Couriers

    We use DPDFedEx, Royal Mail and Parcelforce courier services for UK and overseas deliveries.

    If you have a query about your delivery, please check their website for updates and contact them first.

    DPD Parcel tracking and FAQ
    FedEx Parcel tracking
    03456 00 00 68 (UK Deliveries Customer Service)
    03456 07 08 09 (International Deliveries Customer Service)
    Royal Mail  Parcel tracking and FAQ
    03457 740 740

     

    Returns

    45-day trial

    Our 45-day trial gives you the chance to try a Lumie light for yourself and make sure it's right for you. It is available in the UK only. Full details of the 45-day trial.


    Cancellation

    By law you have a cooling-off period. This is the right to cancel any purchase and receive a full refund by emailing or writing to us up to 14 working days from the day after you receive it. To return any item, please send it securely in the original packaging to: Lumie, 3 The Links, Trafalgar Way, Bar Hill, Cambridge CB23 8UD, UK. You are responsible for the cost of returning the goods to us.

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