Delivery and returns

A 'working day' is Monday to Friday, between 9.30 and 17:30. 

Standard UK delivery

Standard courier service is £4.20 (£3.50 +VAT) or free on orders over £45 to UK (inc. Northern Ireland, highlands and islands of Scotland, Scilly Isles; it does not include Channel Islands or Isle of Man). We usually ship the day we receive your order or the next day at busy times so allow up to 4 working days for it to arrive. Delivery to outlying areas may take a little longer. Small items such as bulbs are sent Royal Mail 2nd Class.

Express UK delivery

Choose Express Delivery when you checkout and pay £7.80 (£6.50 +VAT) for courier delivery the next working day, providing you order on a working day before 15.30. If you want to be sure, call Lumie on 01954 780500. 

Delivery to countries outside UK

For delivery to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, France, Germany, Iceland, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA, please buy through our overseas distributors. For other countries please order on this website – you will find out the delivery charge before you confirm your order.

Couriers

We use FedEx, Royal Mail and Parcelforce courier services for UK and overseas deliveries.

Note: Delivery is the responsibility of the courier, not Lumie. There may be delays, particularly before Christmas or if the weather is bad. If you have a query about your delivery, please check their website for updates and contact them first. 

FedEx Parcel tracking
03456 00 00 68 (UK Deliveries Customer Service)
03456 07 08 09 (International Deliveries Customer Service)
Royal Mail  Parcel tracking
03457 740 740

 

Returns

45-day trial

Our 45-day trial gives you the chance to try a Lumie light for yourself and make sure it's right for you. It is available in the UK only. Full details of the 45-day trial.

Cancellation

By law you have a cooling-off period. This is the right to cancel any purchase and receive a full refund by emailing or writing to us up to 14 working days from the day after you receive it. To return any item, please send it securely in the original packaging to: Lumie, 3 The Links, Trafalgar Way, Bar Hill, Cambridge CB23 8UD, UK. You are responsible for the cost of returning the goods to us.