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Welcome to Lumie support
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Customer satisfaction is at the heart of what we do, and we are always happy to assist with any issues or questions you may have. Explore product guides, FAQs, and specific queries about our wake-up and SAD lamps below.
Our Customer Care Team is here to lend you a helping hand in no time, available Monday to Friday, 9.30 am – 5.30 pm.
Frequently Asked QuestionsFrequently Asked Questions
How do Lumie Bodyclock wake-up lights work?
Lumie Bodyclock wake-up lights, use a gradual increase in light intensity along with smooth colour changes from red, orange to warm-white to simulate a natural sunrise. This gentle transition helps regulate your body's internal clock naturally and encourages a more peaceful waking experience, ensuring you feel rested, refreshed, and ready to tackle your to-do list.
How often should you use Task for wellbeing support?
Your body’s natural rhythms, which influence mood, sleep and general wellbeing, are governed by how much light (natural and artificial) you’re exposed to. Task mimics the colour and intensity of natural light, so if you’re indoors, a bright light therapy session works quickly to improve mood, energy, focus and performance. Used daily, Task can encourage a more regular sleep/wake pattern, making it easier to get to sleep and wake up feeling more refreshed.
How often should you use Task for winter blues?
Look out for early signs of winter blues in Sept/Oct and if you start feeling more tired, anxious or irritable, start using Task. As spring comes around, you can cut back on your bright light sessions. If symptoms return, simply use Task again for a few days.
When should you use Task?
If you're using Task to help with the winter blues, bright light in the morning is most effective so try that first. For some people, early evening light exposure is beneficial. If you find it difficult to get going in the morning, switch on Task as soon as you can. If you don't have much time in the morning, then you should aim for a top-up or full session in the afternoon. If you tend to feel sleepy or fall asleep too early, use Task in the late afternoon/early evening. It's best to avoid bright light too close to bedtime - within about three hours - as you may find it difficult to get to sleep.
How long should you use Task for?
With the light at full brightness and head tilted to 90 degrees to face you, you're getting the maximum benefit so position Task at arm's length (approx. 50 cm) and start with 30 minutes a day (1 500 lux). You may find this is enough but if you don’t notice much of an effect, increase your exposure each day until you find something that works for you. If you're more comfortable with Task positioned further away, then less light will reach your eyes and you'll need to use it for longer. Similarly, if you're using Task at reduced brightness, then less light will reach your eyes and you'll need to use it for longer. There's no harm in using the light for longer than suggested. You can get your bright light therapy all in one go or use Task on-and-off throughout the day for a cumulative effect. If you find your eyes ache slightly, try using it further away, reduce the brightness or switch off for a while. Whether you’re using Task for winter blues, or for general wellbeing, once you’ve found a pattern that’s right for you try to use it around the same time every day.