It sounds like you may have accidentally put the unit into a 'demo mode'. This is done by pressing and holding the '+' button for too long (approx. 20 seconds).
To come out of this mode please press and hold the '-' button for approx. 20 seconds. You should see the display briefly flash.
I hope this works for you. If you continue to experience an issue, please contact us again.
If you have one of our older models such as Advanced or Elite, you can purchase a replacement lamp cover from our collection of replacement parts.
If you have Bodyclock from the Luxe range, the glass globe is integrated into the unit and it will need to come back to us for a chargeable repair. The cost for this repair will be under £30 including UK postage back to you. Please package your product in a suitably sturdy box and include a covering note with reference to the fault and your contact details and address. Send it to the below address:
Lumie, 3 The Links, Trafalgar Way, Bar Hill, Cambridge, CB23 8UD
We still sell replacement 42w Clear Halogen bulbs for our older style Bodyclock range. You can purchase this bulb here.
Unfortunately, we no longer supply the bulb for Bodyclock Classic, but you should be able to source one elsewhere online. The bulb type you require is a 28w dimmable halogen bulb.
First of all, please ensure that you have turned the light on to full brightness before activating the sunset feature button. The light will need to be on first to work properly.
Once the light is at full brightness and the sunset has been activated the light should slowly dim over the duration you have selected.
It sounds like you may have the nightlight feature on, which is a different feature to the sunset. This means the light will stay on at a low level throughout the night after the sunset has finished.
Please make sure this is turned off by entering the settings menu and ensuring you have selected ‘0’ next to nightlight.
The sunset duration is relative starting from full brightness, so if you start your sunset from half brightness, it will take half the time to reach full darkness.
The importance of the Bodyclock is the gradual sunrise and sunset feature, mimicking a natural sunlight to help you to feel more energised and more refreshed. We do not tend to measure Bodyclock in Lux as this is unrealistic due to the distance you would need to sit from the unit.
Our Bodyclock range measured in Lumens would be around 350.
If it isn’t working when you tap the lamp cover, please try tapping towards the bottom of the unit, often the bottom is more responsive (front or back of unit) as this is where the Vibration receptors are.
To activate the snooze function, you have to tap quite firmly on the glass dome, and it is most sensitive towards the base as that is closer to the sensor. Alternatively, you can press any preset buttons (1,2,3,4,5) to activate the 9-minute snooze.
You have the option to either keep the display at a low light so the time is visible throughout the night or you can turn it off completely.
This is the same across all our Bodyclock models.
The display brightness operates as follows, which may be helpful to know:
· The brightness of the display is dimmed according to the ambient light conditions in the room. This is picked up by a sensor that is found underneath the frosted globe.
· There are certain cases where the display will not follow the ambient light conditions – this occurs typically when a user presses a button or interacts with the unit. In this case, the display will ‘wake up’ and increase in brightness temporarily. Then, after several seconds of non-interaction, the display should then start to dim back down to the ambient light conditions sensed in the environment. If room is dark enough, then it should go back to the LOW or OFF setting, according to the position of the switch on the base of the unit.
· Please also note that the LEDs turning on during a sunrise or sunset will influence the ambient light sensor and will therefore cause the display to turn on. If the nightlight setting is used, it is possible that the light level is bright enough to turn on the display.
There are a few things that you can check to ensure that the display turns off fully:
· If the display appears to be brighter than expected, leave the unit without interacting with it for at least 10 seconds. If the room is dark enough, it should eventually dim to the LOW or OFF setting determined by the switch on the base. Please note that the unit also has a tap sensor, and if the unit is tapped or knocked, it will also cause the display to wake up.
· If the display is turning not turning off fully after 10 seconds, you can check to see if it is related to the amount of light in the room by temporarily covering the frosted globe to shadow the ambient light sensor further. Please do not use this as a permanent measure, however.
· Ensure that the nightlight setting is NOT used, as this will ensure the display will fully dim to the LOW/OFF condition.
· It may be possible that the ambient light sensor is picking up non-visible light from other electronic devices – such as security cameras that feature night mode visibility. Please check these devices to see if they are interacting with one another. Again, the globe could be temporarily covered in order to check for this.
Take a look at our Feel Good Edit! Our curated and well-researched articles cover the latest trends, advice, and science of light therapy, wellbeing, mental and physical health, and more.