Terms and Conditions

The Terms and Conditions (Conditions) apply to the use of the lumie.com website (Website). By placing an order with us, you are agreeing to accept these Conditions.

Please note, the Conditions are subject to change at any time and without notice, and it is your responsibility to always check the Conditions before placing any orders, as the Conditions current at the time of your order will apply to your order. If you do not agree with the Conditions set out below, you should not use or access this Website. Your use of our Website constitutes your agreement to follow and be bound by these Conditions.

General

Lumie.com is the Website of Lumie which is the trading name of Outside In (Cambridge) Ltd. The registered office is situated at 3 The Links, Trafalgar Way, Bar Hill, Cambridge CB23 8UD, incorporated in England & Wales. Registered number 2647359.

Your contract for purchases made through lumie.com is with Outside In (Cambridge) Ltd.

The Conditions do not affect the rights you may have under any relevant statutory law.

Use of lumie.com

To place a valid order for Lumie products on this Website, you must meet the following requirements:

How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you.

How to order on lumie.com

You can order by shopping on this Website by adding the product(s) of choice to your shopping basket. Once you have added everything you need to your shopping basket and clicked ‘checkout’, you’ll need to fill in all of the required information to proceed. When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance by us and product availability.

Once you click on ‘place your order’ or ‘continue to PayPal’ your order is final. This means you will have to pay the purchase price. If any of the scenarios for non-acceptance apply (see next paragraph), Lumie may reject or cancel your order in which case we will refund any payment you have made.

Once you have placed your order, you will receive an order confirmation sent to the email address given in your order form. The confirmation email will detail products ordered, payment method, cost, and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. Please note that no contract for the sale of any product will exist between you and lumie.com until we accept your order by shipping the product to you. The shipping confirmation email will be sent to the email address given in your order form.

Non acceptance of your order

We reserve the right to obtain validation of any credit or debit card details before accepting any order and the right to cancel your order and refund your payment (where applicable) if:

Prices

Our prices, delivery charges and the availability of stock are published on the Website. Prices (value and currency) are dependent on the shipping destination you choose. Prices are subject to change at any time. We will inform you if our actual prices and charges are different from those stated on your order form.

The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the country you are shipping to.

It is always possible that, despite our best efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products, we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect price.

VAT relief (on products shipping to the UK only)

‘If you live in the UK and have a disability or illness, you do not have to pay VAT on certain products that are of practical help and are for personal or domestic use. SAD (Seasonal Affective Disorder) is an example of a condition that qualifies for VAT relief.

To claim the relief and purchase certain products VAT-free, you must complete the short VAT Relief Declaration by selecting the VAT-free option on the product page, or alternatively at checkout.

When you complete this form, you are agreeing to the Conditions and that you are claiming relief from Value Added Tax under Group 12 of Schedule 8 to the Value Added Tax Act of 1994.

If you are in any doubt as to whether you are eligible to receive goods zero-rated for VAT please drop us a line at info@lumie.com. Please note there are penalties for making false declarations. You can claim VAT relief in the same way if you are buying a product on behalf of someone else who meets the criteria above, but it is only valid on products shipping to the UK.

Payment options

We offer various ways for you to pay for your order: Visa, MasterCard, American Express and PayPal.

Delivery

Delivery to the UK

STANDARD DELIVERY

For orders in the UK we use DPD and occasionally Royal Mail (for spares and deliveries to Northern Ireland and remote parts of Scotland for example). You should expect to receive your parcel within 3 working days. Orders received by 3:30pm on a working day will usually be shipped the same day.

On orders over £35 we offer a FREE standard delivery. Standard delivery cost on orders under £35 is £4.20 (£3.50 + VAT)  and is usually Royal Mail 2nd Class. 

EXPRESS DELIVERY

To guarantee a next working day delivery, place your order by 3:30pm on a working day and choose Express delivery at the checkout. This costs £7.80 (£6.50 + VAT). A working day is Monday to Friday, excluding Bank Holidays.

UK inc. Northern Ireland, highlands and islands of Scotland, Scilly Isles; it does not include Channel Islands or Isle of Man. Delivery to outlying areas may take a little longer.

Please note that delivery is the responsibility of the courier, not Lumie. There may be delays, particularly before Christmas or if the weather is bad.

Delivery to Europe

Belgium, Czech Republic, Croatia, Denmark, Germany, France, Hungary, Ireland, Italy, Lithuania, Luxembourg, Monaco, Netherlands, Austria, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden.

For orders from the European countries listed here, we offer STANDARD DELIVERY only via DPD. You should expect to receive your parcel in 1-5 working days. 

On orders over €100 we offer a FREE standard delivery. Standard delivery cost on orders under €100 is €15.

Bulgaria, Estonia, Romania, Finland

For orders from the European countries listed here, we offer STANDARD DELIVERY only via UPS. You should expect to receive your parcel in 3-5 working days. Standard delivery cost on all orders from the European countries listed here is €30.

Switzerland

For orders from Switzerland, we offer STANDARD DELIVERY only via UPS. You should expect to receive your parcel in 2-3 working days. Standard delivery cost on all orders from Switzerland is €40.

Greece

For orders from Greece, we offer STANDARD DELIVERY only via DPD. You should expect to receive your parcel in 1-2 working days. Standard delivery cost on all orders from Greece is €50.

Serbia, Bosnia and Herzegovina

For orders from Serbia and Bosnia and Herzegovina, we offer STANDARD DELIVERY only via UPS. You should expect to receive your parcel in 4-8 working days. Standard delivery cost on all orders from Serbia and Bosnia and Herzegovina listed here is €50.

What you need to do if you want to return a product

Changing and cancelling orders

As we start to process your order as soon as we receive it, we are unable to change it in most cases. Please can contact us ASAP on info@lumie.com with your request. We will try our best to adjust this for you, however in most cases you’ll need to return the order to us after receiving it.

By law, you have a cooling-off period. This is the right to cancel any purchase and receive a full refund. To cancel an order, you need to let us know that you have decided to cancel by contacting our Customer Care Team on info@lumie.com up to 14 working days from the day after you receive the order. Please ensure you include your order number. You will receive written confirmation of the cancellation of your order within 1-2 working days.

Please note we reserve the right to deduct sums for any deterioration in the product caused by the consumer.

More info on how to log a return request below

45-day trial

We appreciate that if you are new to light therapy, you might be a bit sceptical. When you buy directly from Lumie, our 45-day trial gives you the chance to try a Lumie in a risk-free way.

Keep all the original packaging - the outer box, gift box and internal packing. If you decide to return your light, you must:

More info on how to log a return request below

Faulty Product(s)

If your product appears faulty, please email our Customer Care Team at info@lumie.com and let us know about the fault you’re experiencing. You will hear back from us in 1-2 working days.

You are responsible for returning the faulty products to Lumie (unless otherwise notified by Lumie to you). Freight and insurance shall be prepaid by you and Lumie accepts no risk in respect of products which are being returned.

If you are returning a defective product under the Warranty, we will repair or replace (with either new or factory refurbished products) any defective product. Lumie shall inspect the returned product and Lumie’s decision on whether the product is faulty or defective shall be final. We aim to ship your repaired or replacement product(s) within 5 -10 working days from the day we receive the faulty product(s).

More info on how to log a return request below

Returns

To find out more about our return policies, please see "What you need to do if you want to return a product" above. To return a product, log your return request by emailing our Customer Care Team at info@lumie.com. You will receive written confirmation of the receipt of your return request within 1-2 working days. Included will be the details on how to return your product(s), and, if applicable, a free returns label will be provided to you.

Please note we may not be able to supply a free returns label in some instances. These include, but are not limited to:

a)      the product(s) logged on the return request require(s) shipping from a country outside of the Lumie Service Region

b)      the product(s) was (were) purchased more than six months before logging the return request.

If you are returning a product(s) for which we were unable to supply a free returns label, the product(s) must then be returned to us securely in the original packaging to one of the following addresses. If:

Lumie, 3 The Links, Trafalgar Way, Bar Hill, Cambridge CB23 8UD, UK.

Lumie P/A , Tigers International  Logistics BV, Schaapherdersweg 24, 2988CK Ridderkerk, Netherlands.

In this instance, it is your responsibility to pay for the return, preferably by Recorded Delivery for safety. We shall accept no risk in respect of products which are being returned.

Refunds

Where applicable, we'll give you a full refund as soon as we receive and process your return. Unless otherwise notified by Lumie, you should expect to see a credit to your account within 5 – 10 working days.

Warranty

All Lumie light therapy devices are covered by a 3-year warranty, and all accessories, including all parts, bulbs and spares, are covered by a 6-month warranty. For full details of the Lumie Warranty, click here.

Errors and Omissions

We take great care to ensure that all information about our products, including prices, set forth on lumie.com is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, or inaccuracies. We do not warrant that the information accessible via this Website is accurate, complete, or current. Any errors are unintentional, and we apologise if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.

Liability and Limitations

Except where prohibited by law, in no event will Lumie be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Lumie has been advised of the possibility of such damages.

If, notwithstanding the other provisions of these Terms and Conditions, Lumie is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the site or any content, Lumie’s liability shall in no event exceed the amount paid by you for the product(s), unless otherwise required by law.

The limitations in this section shall not affect your statutory rights as a consumer.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

An "Event Outside Our Control" means any act or event beyond our reasonable control, including but without limitation to, adverse weather conditions (such as snow, flood, storms), strikes or industrial action, civil commotion, riot, invasion, terrorist attack or threat or consequences of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, earthquake, subsidence, epidemic or other natural disaster, road traffic accidents and road closures.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you.

Law and Jurisdiction

Please note that these Conditions are governed by English law. This means a Contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

How to contact Lumie

By email:  info@lumie.com

By post: Lumie 3 The Links, Trafalgar Way Bar Hill Cambridge CB23 8UD UK

Promotions & Giveaways

Lumie is 30 Giveaway

1. To enter, entrants must submit their Lumie story via the form on lumie.com or using the hashtag #LumieIs30.

2. This competition is open to residents of the United Kingdom aged 18 years or over.

3. This competition will commence at 10:00 BST on Wednesday 1st September 2021 and all entries must be received by 23:59 BST on Thursday 30th September 2021.

4. Entrants may submit as many entries as they wish via the form on Lumie.com or using the hashtag #LumieIs30.

5. The winners of the ‘Start Your Day Right’ prize will be randomly drawn from the pool of entries via the form/ #LumieIs30 hashtag and announced by 5pm on Friday 1st October.

6. The winners will be contacted via email or direct messaging on Instagram, dependent on how they entered the competition. The winner must claim their prize by midnight on Sunday 3rd October 2021. If the prize is unclaimed after this time, it will lapse, and the Promoter reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with these rules.

7. The prizes are non-transferrable, and no cash alternative will be offered.

8. The promotion is in no way sponsored, endorsed, administered by, or associated with Instagram.

9. The winners agree to take part in reasonable post event publicity and to the use of their names and photographs in such publicity.

10. These terms and conditions are governed in accordance with the laws of England and Wales.

11. By entering the competition each entrant agrees to be bound by these terms and conditions.

12. The Promoter is Lumie, 3 The Links, Trafalgar Way, Bar Hill, Cambridge, CB23 8UD

Sleep Better Bundle Giveaway

1. To enter, entrants must follow Lumie, Mela, Aromatherapy Associates and Yawn on Instagram and complete this form.

2. This competition is open to residents of the United Kingdom aged 18 years or over.

3. This competition will commence at 13:00 BST on Tuesday 21st September 2021 and all entries must be received by 23:59 BST on Thursday 30th September 2021.

4. Entrants may submit as many entries as they wish via the form.

5. The winners of the ‘Sleep Better Bundle’ prize will be randomly drawn from the pool of entries via the form and announced by 5pm on Monday 4th October.

6. The winners will be contacted via email or direct messaging on Instagram. The winner must claim their prize by midnight on Wednesday 6th October 2021. If the prize is unclaimed after this time, it will lapse, and the Promoter reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with these rules.

7. The prizes are non-transferrable, and no cash alternative will be offered.

8. The promotion is in no way sponsored, endorsed, administered by, or associated with Instagram.

9. The winners agree to take part in reasonable post event publicity and to the use of their names and photographs in such publicity.

10. These terms and conditions are governed in accordance with the laws of England and Wales.

11. By entering the competition each entrant agrees to be bound by these terms and conditions.

12. The Promoter is Lumie, 3 The Links, Trafalgar Way, Bar Hill, Cambridge, CB23 8UD