Orders and payments
Ways to order
Website: online shop
Outside the UK: We currently ship to all Europe (EU and non-EU), Australia, New Zealand, Hong Kong, Singapore and South Africa - please read delivery and returns info before ordering.
Alternatively, you may be able to order from one of our overseas Lumie suppliers.
Ways to pay
|Worldpay is our payment processor for card payments|
We accept Visa, Mastercard, American Express and JCB cards. You can also pay by PayPal. You will not be charged until your order is shipped. Other payment options include PayPal Credit on orders above £99 and Klarna Pay in 3 on orders above £75.
Pay in 3 with Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the option to "Pay Later in 3". Payment is to be made to Klarna. Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement. For frequently asked questions about this payment option please read Klarna Pay in 3 FAQ.
If you have a disability or long-term illness, you don’t have to pay VAT on certain products that are of practical help and are for personal or domestic use. SAD (Seasonal Affective Disorder) is a condition that qualifies for VAT relief.
In order to claim the relief and purchase certain products VAT-free, you must complete the short VAT Relief Declaration by selecting the VAT-free option on the product page
When you complete this form, you are agreeing to the terms and conditions and that you are claiming relief from Value Added Tax under Group 12 of Schedule 8 to the Value Added Tax Act of 1994.
If you are in any doubt as to whether you are eligible to receive goods zero-rated for VAT please drop us a line at firstname.lastname@example.org. Please note there are penalties for making false declarations. You can claim VAT relief in the same way if you are buying a product on behalf of someone else who meets the criteria above.
Our prices, delivery charges and the availability of stock are published on this website. The price and delivery charges payable are those in force at the time of your order. We may change our prices and charges from time to time. We will inform you if our actual prices and charges are different from those stated on your order form. If the prices and charges are higher than on your order form, you may cancel your order. If the prices and charges are lower than on your order form, we will charge you the lower prices and charges.
Lumie may refuse to accept or execute any order or request transmitted by you, without giving any reason.
We reserve the right to obtain validation of any credit or debit card details before accepting any order.