Faulty Product(s)

If your product appears faulty, please email our Customer Care Team at info@lumie.com and let us know about the fault you’re experiencing. It's also helpful to include the serial number, which can be found on the base of the product, and proof of your purchase (if you have it). You will hear back from us in 1-2 working days.

If you are returning a defective product under Warranty, we will repair or replace with either a new or factory refurbished product, as appropriate. Lumie shall inspect the returned product and Lumie’s decision on whether the product is faulty or defective shall be final. We aim to ship your repaired or replacement product(s) within 5 -10 working days from the day we receive the faulty product(s).

Returning a product within the 45-day trial period

If you've decided that a product isn't for you, it's less than 45 days since your purchase and you reside within the UK or EU, you can easily schedule your return using our returns portal. 

Customers in the United States please email info@lumie.com for instructions on how to return your product.

Refunds

Where applicable, we'll give you a full refund as soon as we receive and process your return. Unless otherwise notified by Lumie, you should expect to see a credit to your account within 5 – 10 working days.