Delivery to United Kingdom

Standard Delivery

On orders over £35 we offer a FREE standard delivery, usually via DPD. Standard delivery cost on orders under £35 is £4.20 (£3.50 +VAT) and is usually Royal Mail 2nd Class.

Express Delivery

To guarantee a next working day delivery, place your order by 3:30pm on a working day and choose Express delivery at the checkout. This costs £7.80 (£6.50 + VAT) and is usually sent via DPD (or Royal Mail 1st Class if the order value is under £35). A working day is Monday to Friday, excluding Bank Holidays.

UK inc. Northern Ireland, highlands and islands of Scotland, Scilly Isles; it does not include Channel Islands or Isle of Man. Delivery to outlying areas may take a little longer.

Please note that delivery is the responsibility of the courier, not Lumie. There may be delays, particularly before Christmas, during promotional periods, or if the weather is bad.

Delivery to Europe

Country	Orders under €100	Orders over €100	Estimated time
Austria	€15	€6.99	1-5 working days
Belgium	€15	€6.99	1-5 working days
Czechia	€15	€6.99	1-5 working days
France	€15	€6.99	1-5 working days
Germany	€15	€6.99	1-5 working days
Luxembourg	€15	€6.99	1-5 working day
Netherlands	€15	€6.99	1-5 working days
Denmark	€15	€7.99	1-5 working days
Poland	€15	€7.99	1-5 working days
Slovakia	€15	€7.99	1-5 working days
Croatia	€15	€9.99	1-5 working days
Latvia	€15	€9.99	1-5 working days
Hungary	€18	€9.99	1-5 working days
Ireland	€18	€9.99	1-5 working days
Lithuania	€18	€9.99	1-5 working days
Slovenia	€18	€9.99	1-5 working days
Sweden	€18	€9.99	1-5 working days
Italy	€20	€12.99	1-5 working days
Portugal	€22	€14.99	1-5 working days
Spain	€22	€14.99	1-5 working days
Estonia	€29.99	€29.99	3-5 working days (delivered via UPS)
Finland	€29.99	€29.99	3-5 working days (delivered via UPS )
Norway	€35	€35	4-5 working days (customs duties, taxes or other charges apply upon delivery)
Switzerland	€35	€35	4-5 working days (customs duties, taxes or other charges apply upon delivery)

FAQs

What should I do if my order hasn't been delivered yet?

Please allow the expected delivery time indicated above for your order to arrive. During very busy periods or bad weather conditions delivery can sometimes take a little longer. Contact us on info@lumie.com if you still haven't received your order by the time the expected delivery time has elapsed. If your order has been shipped via DPD or UPS , you can track your order on their website to see its whereabouts.

What happens if I'm not in when my order arrives?

When ordering you are given the option to enter any special delivery instructions, for example, 'If out, please leave with a neighbour or on the front porch.' If you're out when DPD or UPS tries to deliver, they will likely leave you a card to show attempted delivery. You can then contact them directly to rearrange delivery on a day that suits you better or select an alternative address. 

Can I choose a specific time or day for my delivery?

Unfortunately, you cannot choose a specific time for delivery. However, DPD will provide you with a 1-hour time slot on the morning of your delivery, so you will know when to expect it. 

Can I have my order delivered to my work address?

A work address can sometimes be more convenient due to there being someone there to sign for the goods during the day. There aren't any issues with us delivering to a different address to your home address. Please ensure when ordering you enter both your billing and delivery address and we will ensure it is sent to the correct place.

Can I track the delivery of my order?

Once your order has left one of our warehouses, you should receive an email with your tracking details. You can then go on to the courier's website and enter your tracking number, it will then show you the status of your order.